I’ve gone from having black hair to grey hair as we get close to the soft launch of our new website. In addition to my full time job at my other company I’m working 20 to 30 hours a week managing this site and loving every minute of the work.
It still will be months before we get the entire store inventoried to our new ecommerce store so please bear with us and visit the site often for new products will be posted weekly. Make sure to sign up for our rewards program which makes visiting our site regularly well worth the trip.
There will be a transition period of stock not matching watch we have in our brick and mortar store to our website, but over time that will change. We will be adding a digital POS System to the brick and mortar store that will help keep inventory current across all platforms in real time, but again, all this integration takes time. So if we contact you about an item being out, please understand, overtime this glitch in the matrix with be solved. That said, if an item ends up being sold out after you have purchased the item we will make every attempt to track down that item and keep you updated on the progress or completely refund your transaction.
Just like with any new venture, we need to kick the tires and work the bugs out of the system. Many of big online train stores have been around for years and have already gone through this growing process. We are talking our first baby steps, and hope you join us on a life time journey of growth through this digital age of discovery.
This is the best hobby in the world, and we value your feedback, good and bad. We can’t change the world, but we sure can make if fun while we live in it.
Remember the soft launch of the site is July 4. Again over the coming months bear with us we work through orders, update inventory and expand the products. We have not just O Scale, but HO Scale and N Scale as well as G Scale items that will be constantly changing in store and on our site.
There aren’t many mom and pop type of brick and mortar stores left for this hobby. The hope is by expanding into the digital online market Westside Trains will be around for a long time. We look forward to talking with you via the phone, or even in person if you make a trip our Vegas’ store.
I personally look forward to chatting with people from across the world on changes that will make your online visit and ordering as pleasant as it possibly can be….
Happy Model Railroading
Tina Marie Caouette
Webmaster
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