PRODUCT RETURN POLICY
Returns, Refunds and Exchanges
Product Return Policy
RETURN POLICIES
Westside Trains, Inc
RETURNS, REFUNDS AND EXCHANGES
You may return an item within 30 days from ship date, NO EXCEPTIONS, for a return, refund, exchange or replacement. Returned items may incur a restocking fee up to 15%. Returned items must be in new and resalable condition with all original boxes and packing as well as with all instruction manuals and materials. Shipping, handling, and insurance charges are non-refundable. Items that are purchased and returned for credit using a promotional discount, including free shipping offers, will be credited less the value of the promotion. Videos, Magazines, Books and reading material in general are not returnable. We will address and rectify any issues should you have any. Shipping will be charged to the customer from any returns that are part of a free shipping program. Shipping cost will be deducted from customers refund. We will not accept returned merchandise without a Return Material Authorization (RAN) number. Returns received without authorization will not be processed for return, refund or exchange.
SHIPMENT DISCREPANCIES AND DAMAGES
Any discrepancies or damages with shipments received must be reported within 3 days upon receipt. In the event an item(s) is damaged upon delivery, wrong items were sent, if there were any overages or shortages, please call Westside Trains, Inc. at 702-254-9475 during business hours, Wed – Sat 11:00 a.m. to 4:00 p.m. pacific or email us at orders@westsidetrains.com . Shipping, handling, and insurance charges are non-refundable.
REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will credit your card less the actual shipping costs (what it cost us to ship the package) or the shipping cost stated on your order, whichever is higher.
WRONG/MISSING MERCHANDISE
If you receive an order that is wrong or incomplete, you must call us immediately at 702-254-9475. Do not assume that the rest of the order is “on the way”!
PACKAGE DAMAGED UPON RECIEPT
If your order was delivered by UPS or FedEx and was physically damaged upon receipt, you must notify both our shipping department and the carrier immediately. Save all packaging as some carriers will need to inspect it as part of the claim. Most claims must be started by the customer, not the shipper! If your order was delivered by the Postal Service and was physically damaged upon receipt, please call our shipping department immediately.
DEFECTIVE MERCHANDISE
Do not return any defective merchandise without a Return Authorization Number (RAN). Some manufacturers deal directly with the customer concerning warranties – we can direct you accordingly. We do not issue credit for defective merchandise that is returned without prior authorization.
ATTENTION...ATTENTION...ATTENTION
When entering your shipping and contact information as well as your credit card info, please be very careful to check your information before hitting the “submit” button. We are not responsible for delays due to incomplete or incorrect information. Address corrections that result in an additional charge to Westside Trains, Inc. will be passed along to the customer. The minimum charge for an address correction is $6.00, so please be sure that you provide correct information!
If you have a question about an order, you must CALL us at 702-254-9475 between 11 a.m. and 4 p.m. pacific. Wed – Sat. Be aware that email corrections or questions concerning your order might cause a delay, as your order may be processed and shipped before we receive the email.
If you do not wish to place an order online, you may call us at (702) 254-9475 Wed – Sat from 11 a.m. to 4 p.m. pacific to place your order over the phone. We only accept checks issued in the state of Nevada. If you do not want to use a credit card you may send a money order. Money orders need to be made out to Westside Trains, Inc. As some of these items are custom orders and limited we only hold the item 7 days from the place of the order in which case they will be relisted back on our site.
RETURN INSTRUCTIONS
1. To request a RAN, email orders@westsidetrains.com, provide accurate information such as name, shipping address and a valid email address as well as product being returned.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days, do not send your item until you have received an RaN Number. You will receive a notification email when your RAN Request is approved.
4. Up on receiving your RAN Number, print your RAN form and included it in with your package.
5. As a reminder, please be sure that your purchase was made in the last 30 days, NO EXCEPTIONS, and include a copy of your receipt with the product, original packaging and instruction manuals. Ship your item.
Westside Trains, Inc.
2960 S. Durango Drive Suite #117
Las Vegas, NV 89117
